Frequently Asked Questions

Q.   Who pays for my stay?

A.    We receive funding from the Ministry of Community and Social Services, as well as private donations from individuals and businesses in the community to cover most of our operating costs. However we rely heavily on our own local fundraising to be able to provide a full complement of services to clients in this area.

Q.    How much does it cost to stay at Interval House?

A.     There is no charge for any of our services.

Q.     How long can I stay?

A.      The length of a resident’s stay depends on her individual situation and circumstances. Counsellors work closely with each resident to determine how long she will reside at the shelter, and to assist her to find safe and affordable housing.

Q.     How do I get into the shelter?

A.      A client must contact the counselor-on-duty via the Crisis Line (613-342-8815 or toll-free 1-800-267-4409) in order to determine whether or not we have space for her.  The counselor will arrange a predetermined time when you will arrive for intake, and a room will be placed on hold.

Q.     What happens if you are full and it is unsafe for me to stay in my location?

A.     If we do not have space to offer you, the counselor-on-duty will work with you over the phone to determine an alternate safety plan.  This may include providing contact information for out-of-area shelters as a temporary measure until space opens up at Leeds and Grenville Interval House.